Welcome to Penguin Social! These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to comply with these terms. If you disagree with any part of these terms, please refrain from using our services.

1. Definitions

• “Company”: Refers to Penguin Social, based in Dubai, UAE.
• “Services”: Refers to social media management, content creation, and related solutions provided by Penguin Social.
• “User”: Refers to any individual, business, or organization using our website or services.

2. Eligibility

You must be at least 18 years old and legally capable of entering into agreements under the laws of the UAE to use our services.

3. Use of Services

By using our services, you agree to:

• Provide accurate and up-to-date information during registration.
• Use our services solely for lawful business purposes.
• Avoid any unauthorized or harmful activities, including attempts to compromise the security of our systems.

4. Payment and Billing

• Pricing: Service fees are displayed on our website in AED or USD. All fees are subject to change with prior notice.
• Payment Methods: Payments can be made via credit/debit cards or other methods approved by Penguin Social.
• Refund Policy: Payments for our services are non-refundable, except in cases of proven service failure or as mandated by UAE consumer laws.

5. Service Terms

• Penguin Social will deliver custom social media content tailored to your business needs.
• While we aim for optimal performance, we cannot guarantee specific engagement metrics (e.g., likes, shares, or followers).
• The User retains ownership of all approved and paid-for content created by Penguin Social.

6. Termination of Services

• Users may terminate their subscription by providing a written notice to contact@penguin-social.com.
• Penguin Social may suspend or terminate services if the User violates these Terms and Conditions.

7. Intellectual Property

• Penguin Social retains ownership of proprietary tools, processes, and templates used in content creation.
• Created content is transferred to the User upon full payment. Resale or redistribution without prior consent is prohibited.

8. Data Privacy

Your data is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your data for service delivery purposes.

9. Liability Limitation

To the extent permitted by UAE law, Penguin Social shall not be liable for:

• Indirect or consequential damages arising from service use.
• Technical failures or interruptions beyond our control.
• Losses due to unauthorized account access or misuse by third parties.

10. Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising will be subject to the exclusive jurisdiction of Dubai courts.

11. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be communicated through updates on our website and will take immediate effect upon publication.

12. Contact Us

For questions or concerns regarding these terms, please contact us:

Email: contact@penguin-social.com

Contact Page: penguin-social.com/contact-us

Thank you for choosing Penguin Social as your trusted social media partner. Let’s grow your business together!